[devtalk] Mysterious gremlins!

[Peter MacGregor]

There's no code as such, Riva. I just provided the space (blank page 
named 'newsletter' that is overwritten each week) for her to upload a 
page written in Word and saved as a web page. We're dealing here with a 
non-technical person who didn't even use a PC until about three years 
ago and still only uses it at work - no home machine! So, the setup had 
to be very straightforward!

The finished result doesn't look exactly as the printed copy (when it 
works!!) as the web page doesn't accept some of the fancy boxes and 
borders on the printed version. However, the aim is simply to let people 
have the chance to check what's going on in the Parish week by week. 
It's interesting the correspondence we get from people that have moved 
away but still keep in touch and also in the summer months and at 
Christmas emails come in saying how nice it is to be able to check the 
times of services and if there's anything else happening.

I checked everything I could think of. I'm going to have some lunch now 
and have another go this afternoon. Any other questions, please ask.

Peter


Portman wrote:
> Hi Peter,
>
> Could you send the code maybe? I also see a blank page and it won't let 
> me right click either.
>
> Did anything update on her computer? Did she upload the file in the same 
> format as usual (ASCII vs. binary)? Did you check the page permissions?
>
> Just a few ideas off the top of my head.
>
> Riva
>
> Peter MacGregor wrote:
>   
>> I produced a web site for our Parish about three years ago. It's been 
>> working fine. Each week the Parish Administrator ( a non-technical 
>> person) uploads our newsletter. She produces it in MSWord for printing 
>> and distribution in church, but also saves a copy as a MSWord Web Page 
>> which she then uploads. So far so good - we've had no problems with over 
>> 100 copies being uploaded since the start.
>>
>> This weekend it's gone haywire. When the newsletter is uploaded, nothing 
>> appears on the site! She sent me (via email) a copy in Word which I 
>> saved as a Word web Page and uploaded using Cute FTP (Same setup as in 
>> the Parish Office). I've examined the files and can't see any reason why 
>> it should not work - but it doesn't! It's the same person, using the 
>> same machine, same template, same FTP, same everything!
>>
>> When uploading I've watched the Cute script and everything seems fine - 
>> it passes very quickly as it's only a single page document - but does 
>> give the message "File Transfer Complete" at the end as I'd expect. 
>> here's what Cute returns to me in full:
>>
>> STATUS:>      Getting listing "/public_html"...
>> COMMAND:>    CWD /public_html
>>         250 OK. Current directory is /public_html
>> STATUS:>      PWD skipped. Current folder: "/public_html".
>> COMMAND:>    PASV
>>         227 Entering Passive Mode (195,216,196,31,253,156)
>> COMMAND:>    LIST
>> STATUS:>      Connecting FTP data socket 195.216.196.31:64924...
>>         150 Accepted data connection
>>         226-Options: -a -l
>>         226 17 matches total
>> STATUS:>      Directory listing completed.
>>
>>
>> Anyone got any clues as to what I might look for? There's nothing to see 
>> now on the site as when it is uploaded she overwrites the last edition - 
>> perfectly reasonably and exactly as she usually does. The site is 
>> www.catholicrushden.org.uk <cid:part1.00040608.08090109 at ranworth.co.uk> 
>> and to access the newsletter scroll down the home page and click on the 
>> link under the picture - which will be coming off shortly; we leave such 
>> major news there for a month then take it down.
>>
>> Tearing my hair out after spending all morning on this (I have tried 
>> reformatting the doc and still nothing.)
>>
>> Regards and Thanks,
>>
>> Peter  MacGregor
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